Primo Water Dispenser Troubleshooting Guide


Primo water dispensers are some of the best dispensers in the market today. Whether you need one for your office or your home, this dispenser has got all your water needs covered. You can create hot beverages, drink cold water, or even use the water for cooking.

Since it’s a bottom loading dispenser, it’s more convenient to use when compared to top loading dispensers. All you have to do is slide the water bottle in the space provided. It doesn’t spill any water, which may cause injuries when you accidentally slip. Let’s not forget that bottom-loading dispensers also add some beauty to the layout of the room. 

However, no matter how useful an appliance may be, you may encounter some problems from time to time. Some of the issues you may experience include leaks, bad water tastes, the pump not working, or the water cooler not dispensing water. If you are experiencing any of these issues, there’s no need to worry, for there are easy ways to fix them. Below is a complete primo dispenser troubleshooting guide.

Water Dispensing At Room Temperature

If the water from the dispenser is at room temperature, instead of cold or hot, the thermostat could be the problem. In such a case, switch off the machine through the buttons located at the back. Then unplug it from the power supply outlet. At the rear of the dispenser, look for brass, or golden-colored flathead screw. Using a flathead screwdriver, turn the screw clockwise. Please don’t overdo it, for you may cause the water to freeze. A quarter turn will do.

Sometimes you may find that the energy-saving button is off. So make sure it’s on before concluding that the appliance has a problem. The Primo Dispenser usually has a light to show the hot water and cold water. So, if the lights are off, dispense some water, and wait for a few minutes.

The tank may also be too full, so you can drain some water for you to get cold water. 

Water Cooler Not Dispensing Water 

This problem occurs when there isn’t enough pressure build-up in the water bottle. The pressure is supposed to flow through the dispenser into the container, forcing the water in the bottle into the dispenser’s tank. If there are any air leaks resulting from poor connections between the pipes, the water bottle may not accumulate enough pressure.

A chirping sound and a LED light will indicate if there isn’t enough pressure. The only way to fix this is to make sure the hoses are connected correctly. You can do this by pushing the hoses further into the connectors. Also, make sure that the water bottle isn’t twisted because it may put pressure on the tubes. Cracks in the appliance may also prevent an airlock. So if you detect any breakages, you can consider replacing those parts. 

Lastly, make sure that the door to the water bottle compartment is tightly shut. The dispenser’s tank should also be tightly sealed. This is to ensure that it creates a suction that facilitates the flow of water.

Primo Water Dispenser Leaking

Cracks in the system may cause leaks or an accumulation of minerals in the tank. If breaks are the issue, replacing primo water dispenser parts may be the best option. But if the problem is an accumulation of minerals, you can clean the dispenser.

Primo dispenser cleaning can be done using vinegar ort bleach, water, and a brush. So first, make sure you switch off the dispenser and disconnect it from the power supply. Pull it away from the wall, and remove the water bottle. Then, drain water from both taps into a jar. Also, make sure you pour the water remaining in the dispenser’s tank into a bucket. 

If you’re using vinegar, add some in a separate one-liter container and create a well-mixed solution. Then, add the mix into the bottle and fill it with water. If you’re using bleach, you should do the same. Create a solution and mix it with water in the bottle. Connect the water bottle to the dispenser and let the vinegar or bleach fill the tank. Wait for 10 to 20 minutes. This will give the cleaning agent some time to remove all of the minerals.

After filling the reservoir with the washing agent, drain the water, and flush it again with hot water without the vinegar of bleach. Then, bring a fresh water-bottle and connect to the dispenser. To make sure no residues are left, flush the tank with some water from the fresh water-bottle.

How To Prevent These Issues

A mineral accumulation causes slow water flow, molds, and bad tastes in water. This shows how a regular primo dispenser cleaning routine is essential in ensuring you don’t encounter most of these issues. It would be best if you cleaned the Primo dispenses every three to four months.  

It’s also important to read the Primo water dispenser manual before the installation process, and even during the Primo water dispenser troubleshooting process. Doing this will not only help you maintain the appliance, but it will also prevent any damages or injuries.

If it’s your first time to install this appliance, below are some vital facts mentioned in the primo water dispenser manual.

  • Always ensure that you install the dispenser in a level ground. Uneven grounds may cause a rumbling and less appealing noise.
  • Do not use this appliance with another liquid besides water. 
  • Make sure that that there isn’t any dampness in the room. Also, please do not install the dispenser in an area where it will receive direct sunlight.
  • Since a lot of people touch the water dispensers, they may accumulate germs that may find their way into your body, giving you more reason to clean these machines regularly.
  • Do not let your kids draw hot water from the dispenser without your supervision since they may easily get burn injuries.
  • Place the dispenser at least four inches from the wall to facilitate airflow around it. Avoid placing it in a closet.


Primo Water Dispenser Troubleshooting Guide
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Primo Water Dispenser Troubleshooting Guide
Primo dispensers are some of the best dispensers, but they may have some operational issues. Read our detailed primo water dispenser troubleshooting guide.
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